Healthcare Office Manager

Advanced Family Eye Care

715 Bluegrass Circle, Cedar Falls, IA 50613

$27 – $30 an hour – Full-time

Job Summary

We are seeking an energetic, motivated, focused professional to join our team as a full-time Office Manager. In this leadership role, you’ll guide us in our mission: to provide high-quality eye care by connecting with and teaching our patients so they can see the moments that matter. As the Office Manager, you set the tone for both patient and team interactions. You’ll lead with compassion, clarity, and purpose – ensuring smooth daily operations while embodying our core values: Listen First, Teach Why, and Serve Compassionately.

This position is key to fostering the positive, professional, and welcoming environment we’re known for, while also supporting the effective management and strategic goals of the business We’re a close-knit, growth-minded team that believes in working hard, celebrating wins, and building meaningful connections – with each other and with our patients.

If you’re passionate about service, love leading a team, and are excited to be part of a place where people love to work and patients love to visit, we’d love to meet you.

Responsibilities

Mission, Vision & Core Values

• Champion the organization’s mission, vision, and core values through daily actions, team leadership, and patient interactions.
• Foster a culture where these principles are consistently lived out by the team.

Team Leadership & Development

• Manage daily staffing, scheduling, time-off, and payroll reporting.
• Lead daily huddles, weekly 1:1s, and monthly team meetings to maintain alignment, accountability, and engagement.
• Oversee onboarding and ongoing training for new and current team members; support career growth and development.
• Provide timely feedback and coaching based on tracked KRAs and performance observations.
• Promote team engagement through culture-building efforts, 1:1s, and feedback tools like EntreLeadership reviews.
• Support hiring and onboarding efforts as directed by Operations.
• Prepare and conduct annual performance reviews using documented insights throughout the year.

Patient Experience

• Ensure a welcoming, professional environment that reflects our core values at every patient touchpoint.
• Monitor patient feedback and satisfaction surveys; lead improvements based on insights.
• Ensure efficient scheduling, minimal wait times, and seamless communication throughout the patient journey.

Practice Operations

• Maintain a clean, organized, and fully functional office environment.
• Manage office supplies, inventory, equipment maintenance, and mail logistics.
• Identify and implement process improvements to drive efficiency and effectiveness.

Decision-Making & Problem Solving

• Make thoughtful, values-based decisions that support patients, the team, and organizational success.
• Proactively resolve operational and team-related challenges.

Financial Oversight

• Process invoices, manage receipt tracking, and ensure timely upload to QuickBooks.
• Perform daily reconciliations and handle bank deposits.
• Monitor supply and engagement budgets to support sound financial decisions.

Qualifications & Skills

Core Skills & Competencies

• Leadership & Team Development: Ability to inspire, coach, and grow a team; skilled in giving feedback and leading meetings.
• Communication: Clear, professional, and timely communicator, written and verbal, across all levels of the organization.
• Problem-Solving & Decision-Making: Strong judgment in making values-aligned decisions and solving issues effectively.
• Time & Priority Management: Skilled at managing multiple tasks, deadlines, and priorities without sacrificing quality.
• Attention to Detail: Accurate with documentation, data entry, reconciliations, and compliance tracking.
• Tech-Savvy: Comfortable using office software, spreadsheets, and digital communication tools.
• Customer/Patient Focus: Genuinely committed to creating a top-tier experience for every patient and visitor.Integrity & Accountability: Follows through, takes ownership, and acts in alignment with the organization’s mission and values.
• Process-Oriented Mindset: Looks for ways to improve workflows, systems, and standard operating procedures.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Healthcare Management, or a related field (or equivalent experience).
• 2–5 years of experience in team leadership, office management, or operations-preferably in a healthcare, dental, or patient-facing environment.
• Proven experience managing staff scheduling, payroll, and operational logistics.
• Strong understanding of customer service and patient experience best practices.

Job Type: Full-time

Pay: $27.00 – $30.00 per hour

Ability to Commute:

• Cedar Falls, IA 50613 (Preferred)

Ability to Relocate:

• Cedar Falls, IA 50613: Relocate before starting work (Preferred)

Work Location: In person