Patient Care Coordinator

Job Summary – Patient Care Coordinator

We are looking for a highly motivated and energetic professional to join our team as full-time Patient Care Coordinator. We provide patients with the absolute best in quality eye care. Our team members greet each patient with a friendly and professional demeanor and convey the confidence, knowledge, and attention to detail that our patients have come to trust. The Patient Care Coordinator is responsible for setting the tone for each patient interaction, keeping a close eye on the office pulse, and growing sales of AFEC’s core products and services.

Cultural Alignment

Team members at Advanced Family Eye Care are immersed in a positive, fun-loving, and professional atmosphere where we listen first, teach why, and serve compassionately – together. Our team is deeply dedicated to our patients, focused in our work and united by a shared desire to grow.

Our close-knit, family-oriented team is built on trust, respect, and accountability. We take the time to understand one another, communicate with purpose and support each other’s growth. Every team member is empowered to develop both personally and professionally, and to contribute to a culture where people feel valued, connected, and proud of the care we provide.

Responsibilities & Duties
High Level

• Managing day-to-day reception flow
• Adapting to office flow based on fluctuations
• Always prioritizing and improving patient and team member experience
• Providing feedback on improvement opportunities and assisting with implementation of change
• Emphasizing and growing the sale of contact lenses
• Championing goals specific to those performing reception duties
• Assisting with documentation and updating of processes performed
• Motivating team members in an ever-changing environment

Day-to-Day

• Positively greeting and directing all visitors upon walking through the door
• Quickly and enthusiastically answering phone calls and responding accordingly
• Sheduling patient appointments
• Thoroughly checking patients in and out of appointments
• Preparing for the next day by confirming appointments, creating patient folders and reviewing insurance information
• Responding to patient inquiries in a polite and timely manner
• Processing patient payments
• Investigating patient insurance details
• Walking patients through contact lens purchases
• Working closely with Optical team as glasses selection and checkout can go hand-in-hand
• Keeping a welcoming and safe reception area

Qualifications & Skills

• Excellent customer service required
• Sales experience preferred
• Strong communication, interpersonal, and organizational skills
• High comfort level with technology
• Able to juggle tasks in a busy office setting
• Easily adaptable to change
• Open minded

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What has attracted you to this position with Advanced Family Eye Care?
• What is most important to you when joining a team?
• What makes you a strong candidate for this position on the AFEC team?

Work Location: In person